Refund policy

Last updated: September 29, 2026

90-day money-back guarantee

If something you bought from Hearth & Wren isn't right for you, you have 90 days from the day it arrives to let us know. We'll make it right with a full refund of the product price.

How to ask for a refund

1. Email us at marketing.nedssolutionsinc@gmail.com with your order number and a few words about what went wrong.
2. We answer every email, usually within one business day.
3. Once your refund is approved, it goes back to your original payment method. Most banks show it within 5 to 10 business days.

In most cases we don't need the item back. If we do, we'll say so in our reply before you send anything.

Damaged, defective or wrong item

If your order arrives damaged, stops working, or isn't what you ordered, email us a photo within 90 days of delivery and we'll send a replacement or a full refund.

Cancelling an order

You can cancel for a full refund any time before your order ships. Just email us.

Questions

Email marketing.nedssolutionsinc@gmail.com and a real person will get back to you.